Who Are Sluggers Carts?
http://sluggerscarts.co.uk.
We Sluggers Carts want you to be happy with your purchase. We protect your privacy alongside the high value content of your package. This policy explains your rights to cancel, return, and receive a refund for orders placed through our website, in line with UK consumer law.
Your right to cancel
Under the Consumer Contracts Regulations , you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g. email or letter) before the 14-day period expires.
Returning goods
If you cancel your order, you must return the goods to us within 3 days of telling us you wish to cancel. Goods should be returned unused, in their original packaging, and in the same condition in which you received them. You are responsible for the cost of return postage unless the item is faulty or not as described.
Refunds With Sluggers Carts.
All parcels that arrive their respective final destinations in poor condition that is, your parcel is tempered with by the courier workers ensure to reach out to us immediately via our contact form with your order number as message topic we will reimburse this loss by reshipping the missing amount immediately.
Also, ensure to contact us if your parcel is missing or stolen that is, you were provided with your delivery tracking information but did not receive your parcel due to USPS, FedEx, EMS or Courier workers theft, we will immediately refund you the exact amount you paid for your order or reship the order with another courier service upon your request.
Non-faulty change of mind
If you simply change your mind about an item with Sluggers Carts, you may still return it within 14 days of delivery for a full refund, provided it is unused and in its original packaging, subject to the return postage terms above.
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Where your data is sent
Refund and return requests may be processed through third-party payment and courier services in order to complete your transaction.
- Time frames, restocking fees, and exclusions — I used the statutory minimums (14 days). If you want a more generous window (e.g. 30 days) or specific exclusions for certain cart parts/models, let me know and I’ll adjust.
- Who pays return postage — I followed the standard UK rule (customer pays for change-of-mind returns, you pay for faulty items). Confirm this matches your actual practice.